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As banks begin to offer more and increasingly complex financial services, tellers are being trained to identify sales opportunities. This task requires them to learn about the various financial products and services the bank offers so that they can briefly explain them to customers and refer interested customers to appropriate specialized sales personnel. In addition, tellers in many banks are being cross-trained to perform some of the functions of customer service representatives.

Experience working in an office environment or in customer service, and particularly cash-handling experience, can be important. Regardless of experience, employers prefer workers who have good communication skills and who are computer-literate; knowledge of word processing and spreadsheet software also is valuable.

Banks are looking at their branch offices as places to attract customers for the increasing number and variety of financial products the banks sell.
Salaries may vary with experience and with the region of the country, size of city, and type and size of establishment.

US Bureau of Labor Statistics- Occupational Outlook Handbook

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